Due to recent changes regarding tariffs for shipments to the USA, I must change how I send things moving forward. I’ve been trying to tackle this as best I can for the past couple of months, with packages returned due to customs not being paid properly by the recipients, or paperwork changing etc… It’s been quite challenging to take on board. As I’m sure you’re all aware I’ve taken a long time to fulfil orders in a prompt manner, for that I’m incredibly sorry. To speed things up with customs for items going to the USA, we must approach it differently, if using Royal Mail then the fee can be covered up front. As stated on the website when orders were made you will know that all customs fees are to be paid by the customer, not myself. When a system is ready to go out to the USA I will go throughout the package payment process as normal and using the original funds on my end to cover that cost, I am given a quote for the customs to be paid at the same time as the shipping charge so once I know be emailing the customer with the quote for the customs charge and nothing more! Other couriers have been far worse than Royal Mail due to higher costs and longer delays. I want to reiterate that it’s only customers in the USA that are affected and that it will only be the customs that are to be covered, no other charges. You’ll be shown a screenshot from Royal Mail’s website, so you know I’m not adding any additional fees on top. If upon emailing a customer I do not get a response within the week, then I will move on to the next customer. If it’s a send in order, then it’ll of course be put aside for that customer. However, if it is a pre-installed unit then I’ll be using it to fulfil the next order in the list. I really appreciate everyone’s patience. I am sorry for being radio silent on lists and general fulfilment. I’ve been working on orders behind the scenes & have been busy. Thanks everyone -Ruby